People act like rubber bands. If you want to stretch a rubber band and keep it that way, you must have a system to do so. Remove the system and it returns to its original state. Think about the fact that you keep systems in place to improve safety, quality, and other production and service delivery systems. If you should remove the system, performance deteriorates. The importance of systems to drive behavior change is forgotten when working to improve people skills. Either training is provided or people are told “how they should act” and then people are expected to change. Usually any change that occurs is not permanent and training is blamed when the real root cause is the lack of a system to change behavior. That explains why billions of dollars are wasted on training. You can change that because the TeamMax Measurement System incorporates the identical components to improve people’s interpersonal performance as is used to improve the technical performance of your organization: - Define the performance parameters, i.e., behavioral competencies.
- Use real-time measurements to quantify strengths and improvement opportunities.
- Develop behavioral solutions to improve performance.
- Use real-time measurements to quantify the success of the behavioral solutions.
Click here to review a ten minute detailed presentation of the TeamMax Measurement System.
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